Illumisoft

FAQ

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Technical

Are all your products safety certified and DLC listed?

Yes. And you will find our fixtures at the very top of the DLC Qualified Products List for highest efficacy.

How is Illumisoft able to achieve #1 DLC-rated energy savings?

We start with our optical film technology (15 patents), which uses 96% transmissive lens film with micro-structured surfaces that control and direct light. Next, we add high-quality LED strips and drivers for our light engine. Our reflection film further spreads and diffuses light with 98% efficiency. Together they generate extraordinary efficiencies.

How are you able to produce such superior light quality compared to other manufacturers?

Because we use indirect lighting. Using the ECOWing as an example, the light coming out of our fixture is reflected light across the entire aperture, not the direct, harsh light of a typical centre-basket fixture. Light is reflected off the high-diffusion reflection film inside the fixture, then passes through our diffusion film lens. The diffusion structure of the lens not only softens the light further, it also directs it away from high angles to create low glare.

Your fixture-in-fixture troffer retrofits have flexible optical film sides and backing. Will this be durable?

The existing troffers our retrofits mount into are essentially steel cases. Once mounted, they remain there for 10 to 15 years without needing service. It would be a waste of resources, and environmentally unfriendly, to put a steel backing on our retrofit only to mount it inside another steel case.

What is the life span of your fixtures?

Under normal operating conditions, at 60,000 hours the light will be at 70% of its original brightness. At 12 hours a day, five days a week, that is 19 years. At seven days a week, it is about 14 years.

Are your fixtures available in 347 V versions?

Yes.

For contractors and distributors

How are your retrofit fixtures packaged?

Using our 2×4 ECOWing R Series retrofits as an example, eight of them are packaged in a single box weighing only 35 lb, so the box can be dragged anywhere on site by one person with no equipment. Our electronics modules come in separate small eight-packs that can be placed strategically around the site for the electrician. There are 48 2×4 retrofits on a single pallet.

Why is your packaging system so efficient, and does it save money on the install?

Absolutely. A lower-paid assistant can move the fixtures and electronics modules to where they are needed. After the higher-paid electrician installs the driver modules, the assistant can install the fixture, since it is all low voltage. 80% of the install is done by the lower-paid assistants.

Every company says fast installation, but really, how long does it take to install one of your retrofits?

Part of it depends on the people doing it. Our experience shows that time on the ladder is about seven to eight minutes at the very beginning, dropping to about five minutes once the installers are comfortable with the process.

I have never heard of Illumisoft before. With so many lighting manufacturers out there, why should I take a chance on Illumisoft?

Illumisoft has been making high-quality LED light fixtures for years, manufactured in Ottawa, Canada, not overseas. Out of thousands of fixtures installed, we know of only one failure, and we believe that was a user wiring error. We take care of our customers to the best of our ability, our reputation matters to us, and unlike the majors we can turn on a dime and customize for customer requests.

It looks like you have a superior product, but my customers don't want to pay for high-priced architectural fixtures.

Part of the extensive research behind our 15 patents was creating this technology at a reasonable cost. ECOWing fixtures are priced similarly to standard commodity centre-basket fixtures, and we believe our Eco WTF fixture is one of the lowest-cost fixture-in-fixture retrofits of any North American-made fixture. Once you calculate the payback, including our much higher energy savings and lower install cost, we are a better value than the fixtures you currently sell.

For architects and designers

Especially in Canada, we get a lot of jobs with non-standard sizes, but there are no retrofits available. Can you help?

One of our specialties is creating any non-standard size and sending out a prototype within a few days. We have done a variety of 20×60 fixtures, including oddball legacy fixtures like 15×46, 13½×47, air-return fixtures, 1×1 parabolics, 30×30 and more.

Is there a minimum order quantity for custom-sized fixtures?

Yes, but it is very low, sometimes as low as 300 fixtures.

What about a fully luminous 20×60 ECOWing fixture?

It looks spectacular. 500-unit order minimum.

Where do I find your IES files and data sheets?

In the resource portal. IES files are also listed on each product page: ECOWing V Series, ECOWing R Series and Dimensions LG.

Are your fixtures available in 347 V versions?

Yes.

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